Any person may make a complaint regarding an administrative matter, training course, instructor, tutor or practitioner. Where possible it is encouraged that complaints are submitted in writing to the International Headquarters. All complaints will be assessed and investigated. In all but exceptional circumstances complainants will be provided with a response within 30 days.
The Company Director/and or Board of Management will review the complaint and refer with relevant parties if necessary.
Reference: ‘Better Practice Guide to Complaint Handling’, Commonwealth Ombudsman, http://www.ombudsman.gov.au/__data/assets/pdf_file/0020/35615/Better-practice-guide-to-complaint-handling.pdf